Customer Experience Specialist (Inbound Calls Only) Morristown, TN

Job Description

Foundever is looking for a Customer Experience Specialist (Inbound Calls Only) to join our team in Morristown, TN. As a key member of our customer experience division, you will handle inbound service calls, drive customer satisfaction through various communication channels, navigate tools efficiently, and continuously enhance your skills through training.

Responsibilities

• Handle inbound service calls.
• Drive customer satisfaction through voice, chat, and email communications.
• Navigate through multiple systems and tools.
• Participate in ongoing training and skill development.

Qualifications

• Strong communication skills and ability to multitask.
• Problem-solving mindset with a positive attitude.
• Desire to grow within a reputable company.
• Ability to work both independently and as part of a team.
• Minimum age of 18 and high school diploma or equivalent.
• Must reside within 50 miles of Morristown, TN.
• Passing a background check is required.

A Fantastic Opportunity

This role involves being the frontline representative for clients and delivering top-tier customer service. You will have the autonomy to handle various customer interactions while adhering to established procedures to ensure customer satisfaction.

You'll Enjoy

• An award-winning culture with over 35 years of industry experience.
• Opportunity for site-based work.
• Compassionate customer interaction scenarios.
• Paid training and comprehensive benefits.
• Support for your overall well-being and career development.