Customer Experience Specialist (No Outbound Calls)

Job Description

Foundever is seeking a Customer Experience Specialist to join our team. As a key part of our organization, you will handle inbound service calls, drive customer satisfaction through various communication channels, and provide high-quality customer service. This role offers growth opportunities, paid training, and an award-winning culture that prioritizes employee well-being.

Responsibilities

• Handle inbound service calls and communicate with customers through voice, chat, and/or email.
• Navigate through multiple systems and tools to resolve customer inquiries.
• Participate in ongoing training and skill development programs.

Qualifications

• Excellent communication skills and the ability to assist customers efficiently.
• Problem-solving skills with a positive attitude.
• Desire to advance career within a reputable company.
• Ability to work independently and in a team environment.
• Must live within a 50-mile radius of Morristown, TN.
• Minimum of 18 years old with a high school diploma or GED.
• Passing a background check is required.

Benefits

• Professional growth opportunities and paid training.
• Award-winning culture focused on employee well-being.
• On-site work environment.