Lead Problem Management Specialist - CRM

Job Description

We are looking for a Lead Problem Management Specialist to join our team at Discover Financial Services. In this role, you will be responsible for managing the life-cycle of assigned Corporate Risk Management Problems, identifying root causes, minimizing future impacts, and collaborating with various teams to resolve issues effectively.

Responsibilities

• Manage the life-cycle and coordination of actions for assigned Problems.
• Ensure service level agreements are met and escalate issues for timely resolution.
• Maintain problem inventories and progress in ServiceNow.
• Propose process improvements and mentor support specialists.

Required Qualifications

• Associate’s degree in Business, IT, Mathematics, Analytics, or Statistics.
• 4+ years of experience in Consumer Banking Call Center Operations or related fields.

Preferred Qualifications

• Bachelor’s degree in Business, IT, Mathematics, Analytics, Engineering, or Statistics.
• 1+ years of risk management or people management experience.

Application Deadline

Apply by Mar-06-2024 for this position. Take this opportunity to make a difference and grow your career with us.

Compensation

Base pay typically ranges from $75,500.00 to $127,900.00 with additional incentives.

Benefits

• Paid Parental Leave
• Paid Time Off
• 401(k) Plan
• Medical, Dental, Vision, and more

Discover Financial Services is committed to diversity and inclusion. Join us today!