Inbound Customer Services Representative

Job Description

Foundever is seeking a dedicated Inbound Customer Services Representative to join our dynamic team in Wise, VA. As the first point of contact for our clients, you will play a vital role in delivering exceptional customer service through inbound calls and various communication channels. Are you a problem solver with strong communication skills and the ability to work both independently and in a team environment? If so, we want to hear from you.

Responsibilities

• Handle inbound service calls and provide professional customer assistance.
• Drive customer satisfaction through voice, chat, and email interactions.
• Utilize multiple systems and tools to navigate customer inquiries efficiently.
• Continuous training and skill development to enhance performance.

Qualifications

• Must live within 50 miles of 10431 Pinnacle Dr, Wise, VA 24293.
• Strong communication skills and ability to multitask effectively.
• Solution-oriented mindset with a proactive approach to customer service.
• Desire to grow professionally with a reputable company.
• Comfortable working autonomously and collaboratively.
• Minimum 18 years of age with a high school diploma or GED.
• Background check clearance is mandatory.

Benefits

Join an award-winning culture with over 35 years of industry experience. Enjoy the on-site work environment where your compassion and skills will make a real difference. We offer paid training and benefits that prioritize your overall well-being and provide a sense of purpose in your role.