- Discover Financial Services
- Phoenix, AZ
- 03-02-2024
Job Description
Discover Financial Services is looking for a Lead Problem Management Specialist to join our team. In this role, you will be responsible for managing the life-cycle of assigned Corporate Risk Management Problems, identifying root causes, minimizing future impact, and documenting resolution actions in collaboration with various teams.
Responsibilities
- Manage the life-cycle and coordinate actions to resolve assigned Problems.
- Ensure root cause analysis, fix issues, implement controls, and preventative measures.
- Maintain inventory of problems and their progress in ServiceNow.
- Identify process improvements and mentor support specialists.
Required Qualifications
- Associate’s degree in Business, Information Technology, Mathematics, Analytics, or Statistics.
- 4+ years of experience in Consumer Banking Call Center Operations or related fields.
Preferred Qualifications
- Bachelor’s degree in relevant fields.
- 1+ years of risk management or people management experience.
Application Deadline
The application window for this position is anticipated to close on Mar-06-2024. Apply now!
Compensation
Base pay generally ranges between $75,500.00 to $127,900.00.
Benefits
- Paid Parental Leave
- Paid Time Off
- 401(k) Plan
- Medical, Dental, Vision, & Health Savings Account
- Recognition Program & more